An ALS must also indicate what happens when the client hires external consultants working in a network managed by a managed service provider, what skills it should be and what responsibility the provider assumes. The objective of ALS is not to block the relationship with the customer or to make it dependent on the supplier, but essentially to ensure a true relationship between the level of responsibility of the supplier, the services provided and their payment. If no instruction is given, the translator will use his best professional judgment to complete your translation. If the quality is not compatible with the level required due to an inacuse customer specialization, STAR changes are calculated using an hourly rate. The director of a well-known management services company told me: “ALS is necessary, when in reality it should not be the case. If there is a strong business relationship between the supplier and the recipient, it is probably never called ALS. Managerial services generally result in the creation and maintenance of a relationship of trust in which the customer is confident that the supplier is managing its problems and that the supplier is effectively solving these problems, because that is the essence of the business. In my work, we discuss ASA issues usually at the beginning of a contract, when negotiations are concluded, and almost never after. I read somewhere an analogy between the S ALS and prenup contracts, both of which are used only when something unpleasant happens and logic loses emotional decisions. We are passionate about providing excellent service and are committed to reaching the next level of service. All you ask for in return is simple things. If your feedback bugs need to be fixed, STAR will fix them, update the translation and also update our translation memory memory to preserve quality.
These updates are calculated by STAR at an hourly rate. The process of installing an SLAT can be wrong in many ways: if it is built prematurely, unilaterally, as a weapon against the customer, too technical, by the wrong people, too general etc.